Privacy & Legal


Privacy Policy
Montesorogoods.com & montesoro.es (hereafter “Montesoro”) works to ensure that your privacy is always protected when using our services, which means that all customer information provided to us is treated as confidential. No information will be disclosed to third parties and is strictly used by the customer and Montesoro. We use the internet every day, and are as concerned as you about the misuse of personal data.


1. What types of personal data do we collect?
We collect personal data and non-personal data that you forward when using montesorogoods.com, montesoro.es and associated online services. This occurs when you eg. request a quote, contact customer service, scroll our website or perform certain actions such as subscribing to our newsletter. The personal data you forward includes, but is not limited to contact information, date of birth and payment details. Non-personal data includes, but is not limited to: IP address, browser type, number of visits, popular searches, domain names and referring sites. This latter data is collected by Squarespace, which is essential to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

2. How do we store personal data?
We primarily use cookies to give you a better overall experience while browsing the website and also for improving the performance of the website. Moreover, we use cookies to monitor and analyze traffic on our website and to adjust our content accordingly by being able to make it more relevant for you. We also use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.


3. How do we use your personal data?
Montesoro uses your personal data for the following purposes:
To respond to your inquiries
To process your orders
To contact you in the event of any problems with your order or delivery
To send email communications
To prevent fraud or misuse of our services


4. What are your rights?
You have the right to request information about the personal data we behold on you at any time. You can request correction of incorrect or incomplete personal data we hold about you via our customer service. You can request that we delete data we hold about you, or stop processing or collecting it, except for special circumstances such as if there is a legal storage requirement (eg. book-keeping rules), or when there are other legitimate grounds to keep the data (eg. unsettled debts). You can also withdraw your consent (opt-out) to us using the data for marketing purposes at any time (i.e., sending newsletters or offers) via the unsubscribe function in each send-out.


5. Who has access to the data
Montesoro does not sell your information to third parties. We do, however, share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is used to meet our commitments to you.


2. How do we protect your data?
Once we receive your transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc.We only use cloud services that have encrypted storage and secure access to facilities.Where possible we use Secure Sockets Layer (SSL) encryption of data transmitted over the web. SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties. For newsletters we use a company called MailChimp, please see their privacy policy for more details on how your data is handled.

Cookie Policy
Squarespace uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Data Rights
As a data subject and client, you have rights. Squarespace publishes its GDPR compliance:
https://support.squarespace.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.squarespace.com%2Fhc%2Fen-us%2Farticles%2F360000851908-GDPR-and-Squarespace


EU Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/.

Consumer Dispute Resolution / Universal Arbitration Board
We are not willing or obliged to participate in dispute settlement procedures before a consumer arbitration board.

Liability for Content

As a service provider, we are responsible for our own content on these pages; however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which knowledge of a specific infringement of the law is known. As soon as we become aware of any violations of the law, we will remove this content immediately.

Liability for Links

Our offer contains links to external websites over which we have no influence. Therefore we cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking.

However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of legal violations, we will remove such links immediately.

Copyright

The content and works on these pages created by the site operators are subject EU copyright law. The duplication, editing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.

Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you inform us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.